MERCEDES-BENZ AUSTRALIA INTRODUCES FIVE-YEAR MANUFACTURER’S WARRANTY ACROSS CARS AND VANS RANGE
6 March 2020: Mercedes-Benz cars, vans and utes sold to Australian customers from 1 April 2020, are set to be covered under the terms of a new five-year manufacturer’s warranty.
The new warranty replaces the three-year warranty structure and covers the entire passenger car range including Mercedes-AMG models, the all-electric EQC and plug-in hybrid variants, all of which will receive a five-year / unlimited-kilometre warranty when used solely for private purposes.
Passenger cars used for commercial applications – for example, a taxi or rideshare vehicle – will be covered by a five-year / 200,000 km warranty.
The supply of complimentary Roadside Assistance will be extended to five years for cars, vans and utes, whether the vehicle is used for private or commercial purposes.
Mercedes-Benz CEO and Managing Director, Horst von Sanden, said introducing a standard five-year manufacturer’s warranty reinforced the company’s enduring commitment to enhancing the customer ownership experience.
“With a five-year manufacturer’s warranty across our entire Cars and Vans range supported by our existing Capped Price Servicing and Service Plan portfolio, customers can have increased flexibility and certainty throughout their journey with Mercedes-Benz,” he said.
Mercedes-Benz vans and utes will also step up from a standard three-year warranty to five years. V-Class, X-Class and Marco Polo variants will be covered by a five-year / unlimited-kilometre warranty, with five years of complimentary Roadside Assistance and a three-year / unlimited-kilometre warranty for the 12-volt battery. Where the above variants are used in a commercial application, a five-year / 250,000 km warranty applies (3 years/250,00km for 12-volt battery).
Vito, Valente and Sprinter vans are classed as commercial vehicles, and receive a five-year / 250,000 km warranty, five years’ Roadside Assistance and three-year / 250,000 km coverage for 12-volt batteries.
Mercedes-Benz Vans Australia Pacific Managing Director Diane Tarr said the new warranty structure would provide greater certainty for fleets, owner-drivers and private users alike.
“We understand our commercial customers, in particular, are looking closely at whole-of-life costs, and that transparency in servicing and running costs is crucial. The new five-year manufacturer’s warranty further solidifies the value proposition in our compelling product line-up,” she said.
A grace period will apply to purchasers of new Mercedes-Benz vehicles before 1 April, with the implementation of the new warranty structure to be backdated to include vehicles sold on or after 1 March 2020.
And surely as night follows day, watch out for a similar announcement from Audi, BMW and other luxury car manufacturers. And don’t for a moment think that those owners of cars purchased prior to March 1, 2020, will miss out.
These owners, while having to fight the good fight against MB still have rights under Australian Consumer Law for a vehicle to provide fair and reasonable service for them. If you’re having issues with Mercedes-Benz, (or any manufacturer actually) and you’d like someone on your side, call me.
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