Over the last many years, I’ve represented customers in actions against Ford Motor Company of Australia.
Faulty transmissions in their Ford Fiesta and Ford Focus models have caused unforgivable angst for owners. And the attitude of Ford in Australia towards these claims has been deplorable
And as someone who worked for a Ford dealership for over 22 years, I found it very hard to forgive this way of doing business. Here’s a story from the Courier Mail this morning, 4th November 2021
I’m glad to say that all the claims that I fought for these customers were successful. Ford duly paid out the claim, but not before taking their response to QCAT (Queenslnad Civil Administrative Tribunal).
And there are many other horror stories where the consumer has or at least tried to get compensation from manufacturers. If you’d like to know the latest details over a brand new Land Rover Discovery (Circa $140,000) that was on the road from early July for just 3 days, get in touch. This one will curl your hair
Ford faces big compo
FORD could be forced to pay millions of dollars in compensation to Australians for faulty vehicles.
The issue revolves around faulty PowerShift dual-clutch automatic transmissions, which experienced problems such as shuddering, delayed and jerky acceleration and failing to start.
This auto gearbox was fitted to popular models such as the Ford Fiesta and Focus. Ford no longer uses these transmissions in any of its vehicles. The issue affected about 65,000 vehicles and compensation could be worth hundreds of millions.
The Federal Court has already found in favour of the lead applicant Biljana Capic.
Not only do I write about new cars, but I also assist to fight the good fight against manufacturers. Most consumers aren’t aware of Australian Consumer Law and their rights. If I can help you, contact me via email at [email protected]
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Hello. I’m Bob Aldons, the owner and editor of The Car Guy. The Car Guy is an independently owned car review website. I’m currently reviewing cars for Mazda, Nissan, Kia, Suzuki, Mitsubishi, Renault, Haval, Hyundai, and Genesis.
Through Mercedes AMG Petronas Motorsport I’m also writing about the 2021 Formula 1 season.
I’m not paid by any car company for my opinion and my companies don’t receive advertising revenue to say nice things about them. I call it as I see it.
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4 thoughts on “Car Owner | Ford Motor Company | Comment”
Hi my daughter has just found out her transmission is faulty by a mechanic it’s a 2013 ford focus she needs to get transmission fixed is she under warranty due to it being Ford’s fault
Meredith, it very much depends on the service history. My customer had a perfect Ford history from new. If there are any gaps in the car’s service history, including service of the automatic transmission, I don’t think that they’ll assist in any way.
However, I’d still make a claim to Ford. Their customer complaint dept email contact is – [email protected]. Suggest that you send them a letter outlining the issue. Somewhere in the letter suggest that you’ve been advised of Ford Automatic Transmission failures and that you want them to assist. The car is 9 years old, and the factory warranty was 3 years or 100,000 kilometres.
Hi there. My 2014 Ford Fiesta Sport broke down suddenly today out of nowhere. Engine wouldn’t even roll over. Mechanic is looking at the issue and it seems the transmission has completely cut off and won’t send any messages to the engine. It’s done 88,000 km and I purchased privately second hand. Any suggestions on what I can do?
Your query isn’t simple to answer. Basically, whether Ford would even consider assisting will come down to aspects such as service history. If it’s been serviced on time by a Ford dealer for all of its life, you may be a chance.
But that’s your first question. If it has had a Ford service every year since new, then approach Ford Customer Assistance Centre and discuss with them