Hi there. Bob Aldons, The Car Guy with a piece on the 2018 Jeep Cherokee. Practical Motoring did a fairly extensive review on the 2018 Jeep Cherokee Trailhawk. If you’d like to see what they had to say, there’s a link at the bottom of this article.
But to summarise their impression here’s the rating table.
Now that’s a pretty good rating for Jeep and parent company Fiat Chrysler. If this rating had been done 12 months ago, there’s no way that four stars would have even been considered.
The MAJOR issue that Jeep in particular has, is their lack of customer focus. I was involved with two customers who had major failures with their Jeep Grand Cherokees Transmission.
And despite vehicles being off the road, the tardiness from the Fiat Chrysler Customer Assistance Centre was its usual self – terrible!
So if you want to take a risk with that service or lack thereof, then buy a Jeep. But whatever Jeep you buy, you best cross your fingers and hope that the reliability is way better than it was 12 months ago.
I’ve had some commentary from people that indicates Steve Zanulnghi, the Fiat Chrysler CEO, has grabbed hold of the poor customer experience and has taken steps to fix it.
I haven’t seen that and only time will tell.
I’m not really worried about using other companies reviews and opinions. There are top notch reviewers here in Australia and around the world who have access to a lot broader range of cars than I do and I’ll always add my ‘2 cents worth’ to their article. I’m very much a newbie in the world of car reviews but I particularly like Practical Motoring for the way they present their information.
I’m Bob Aldons the owner and founder of The Car Guy, and Car Business. I review cars, report on car industry matters, car tech, motorsport but particularly Formula 1 and the automotive world at large. I’ve spent over forty years immersed in the automotive industry from salesman to the owner of a 7 brand multi-franchise dealership. I know cars.
I also appear frequently on National Nine News as their Brisbane based car expert. Here’s the latest story on Takata Airbags
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